A hand with your next hop
We're here to help.
Questions about a purchase, a missing reward, or something that did not work as expected? Get in touch.
Contact SpinHop
Include your device model, iOS version, SpinHop version, and what happened. For a purchase issue, include the product name and approximate purchase date. Never send passwords or payment-card details.
Quick answers
How do I play?
Tap Play and follow the opening instructions. While your character rides a spinner, wait for the angle you want, then tap once to jump. You cannot steer in mid-air. Land on another spinner to keep the run going.
What does Remove Ads include?
Remove Ads is a one-time purchase that stops automatic ads between runs. Rewarded ads remain available when you choose a specific bonus. The Supporter Pack includes the same ad removal and all six launch characters. Neither purchase changes jump physics.
How do I restore a purchase?
Use the same Apple Account that made the purchase, open SpinHop, and choose Restore Purchases in Settings or the shop. An internet connection may be needed. Purchased extras are restored through Apple; locally earned coins and progress do not transfer through Restore Purchases.
Where are my progress and coins saved?
Progress, earned coins, and character unlocks are saved on your device. SpinHop does not offer an in-game cloud account. Deleting the app may remove this local data. Purchased nonconsumables can be restored using your Apple Account.
I watched an ad but did not get a reward.
A reward is granted after the ad reports completion. Closing early does not grant the reward. Ads can be unavailable because of network conditions, regional availability, or privacy choices. You can always continue with a fresh free run. If a completed ad did not give the stated reward, contact us with the approximate time and reward you selected.
How do I change privacy choices?
Open Settings in SpinHop and select Ad privacy choices. When your region requires a privacy options form, it is available there. The game remains playable when ads are unavailable.
How do I request a refund?
Apple processes App Store purchases and refund requests. Visit Apple's Report a Problem page and sign in with the Apple Account used for the purchase.
Can I turn off sound or movement effects?
Open Settings to change sound, haptics, and camera effects. Your choices are saved on your device.